Shipping policy

Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding Canadian holidays).

Shipping Times

We offer free standard shipping on all orders within Canada. Estimated delivery times are 7–15 business days after your order has been processed. Delivery times may vary depending on your location and external factors such as customs clearance or carrier delays.

Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 2–5 days for tracking information to update after receiving your shipping confirmation.

Shipping Address

Please ensure your shipping address is correct at the time of checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your address, contact us at info@sienna-clothing.com as soon as possible — we can only make changes before the order has shipped.

Customs & Duties

All orders are shipped to Canada. No additional customs or duties apply.

Lost or Delayed Packages

If your order has not arrived within 20 business days of the shipping confirmation, please contact us at info@sienna-clothing.com and we will investigate with our shipping partner.